Service & Spare parts
Warranty Policy
Products produced by Gastro-Cool are warranted against manufacturing defects in material and workmanship for the limited warranty period.
- All warranty requests must be made through our online form. All others, phone, text, email will be declined.
- Warranty cannot be assigned or transferred.
- Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
- Warranty is only valid in the country the products has been shipped to or in case of own transport, Germany.
Warranty Void
- The customer does not present a copy of the purchase invoice.
- The warranty period has expired.
- The serial numbers have been changed or removed from the product.
- Non-authorized modifications to the products specifications.
- Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
- Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
- Damage to the product caused by shipping or transportation.
- Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
- Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
- Altered or modified products